SIMANTAP PUAS

This document introduces SIMANTAP PUAS, a service feedback application designed for PKM-Guluk Guluk Jawat Sumenep East. This app streamlines community feedback collection, analysis, and reporting, adhering to Indonesian Ministerial Regulation No. 14 on Administrative and Bureaucratic Reform.

SIMANTAP PUAS offers two survey methods: a standard survey and a customizable questionnaire. User feedback is stored in a secure online database, enabling the generation of comprehensive reports detailing service quality and performance, ultimately calculating a Community Satisfaction Index. The app employs the reliable Likert scale for accurate data collection and analysis, providing management with actionable insights for service improvement. Administrators have complete control over questionnaire content and can address specific customer concerns. A dedicated feature allows administrators to print reports on a Windows system.

Key Features of SIMANTAP PUAS:

• Dual Survey Modes: Choose between a standard survey or a fully customizable questionnaire.
• Regulatory Compliance: Developed in accordance with Ministerial Regulation No. 14.
• Centralized Database: All feedback is securely stored and readily accessible in an online database.
• In-depth Reporting: Generate detailed reports encompassing Interval Value, Conversion Interval Value, Service Quality, and Performance Services Unit metrics.
• Proven Methodology: Utilizes the Likert scale for precise and reliable feedback measurement.
• Report Printing: Administrators can easily print reports for internal distribution.

Summary:

SIMANTAP PUAS offers a streamlined, regulation-compliant survey process. Its robust features, including data analysis, reporting, and printing capabilities, empower management to effectively monitor and improve community services. Download the app today and begin enhancing community satisfaction.